Once you’ve placed an order on Big Game Hunters, you’ll receive a confirmation email with the subject ‘’Order BGH XXXXX confirmed’’. If you cannot find it, please check your email spam folder! Once your order has been dispatched, you’ll receive an email with the subject ‘’A shipment from order BGH is on the way’’.

We offer same-day dispatch on most items, for orders placed on a weekday before 12pm. Any orders placed after this time or over the weekend will be dispatched the next working day. However please note, deliveries may take longer at peak times such as Christmas.

Shipping via Courier and Royal Mail 1st Class Post should arrive within 1-2 working days.

Unfortunately, we do not deliver to addresses outside of the UK. In order to deliver to a non UK address, you could have your order delivered to an address within the UK and then arrange the onward shipping with an international courier.

We offer a variety of delivery options, depending on the product you’ve ordered and where you live.

Please note: delivery options will be displayed at checkout when you have entered the delivery address. We apologise that not all options are always available.

Small Items (Such as board games):

★ Items under 2kg and under £30 in value should arrive within 2 working days via Royal Mail First Class

Medium Sized Items (Such as Sandpits & Croquet sets):

★ Standard Courier Delivery - items should arrive within 1 - 2 working days

Large Items (Such as our Tower Playhouses):

★ Special Courier Delivery - items 30kg and/or over 1.2m in length - will arrive two working days from dispatch

Delivery surcharges may apply based on the delivery zone and postcode areas. Please read our delivery & return policy for more detailed information.

We don’t offer a guaranteed next-day delivery service; however, our couriers provide a prompt delivery service at most times and the the majority of orders arrive within 1-2 working days. However, please note - delivery times may be extended during peak periods, such as Christmas, due to the volume of parcels moving through Royal Mail and the courier networks.

Where you have provided us with a mobile number, your courier will contact you directly and confirm the expected delivery date. If the date is not suitable, you should contact the courier directly in order to reschedule it. It may be possible to change a delivery address if the order has not been processed. However, orders are usually processed within a couple of hours. Please contact us at the earliest opportunity if you need to make a change.

Our couriers operate within most areas of the United Kingdom. Additional charges may be incurred for some areas of the UK such as the Scottish Highlands and Northern Ireland, depending on the weight and dimensions of the product ordered. Costs will be confirmed when the delivery address is entered at checkout.

Once your order has been processed and dispatched, you’ll receive an email with the subject ‘’A shipment from order BGH is on the way’’. This email contains your consignment number and a link to the courier’s website where you will be able to track the delivery.

If the expected delivery time has passed and you have not received your order, please get in touch via the contact us page and our customer success team will
investigate the matter with the courier.

Please read our delivery & return policy for more detailed information.

If your order has not yet been processed, then we may be able to cancel or alter it for you. If we are able to do this for you, we will contact you and confirm the changes.

Unfortunately, we are not able to cancel or alter orders that have already been processed and packed. Most orders will be processed and packed within half a working day.

If you haven’t received an email confirmation of your order, please check your email spam folder.

If, after 15 minutes, you still haven’t received an email, it is possible that your order didn’t go through successfully.

If this is the case, please check with your payment provider to see if a payment is pending. If a payment is not pending, please place a new order on our website and await the email confirmation.

If you continue to experience issues placing an order, please get in touch via the contact us page.

Any live discount codes are advertised on our website.

Sometimes other websites advertise discounts that aren’t valid and won’t work.

Unfortunately, this is something that is out of our control. Products that are on sale will show the original RRP and current price.

If you are looking to place a bulk order, please complete the contact us form and confirm which items you would like to order, how many of each, the delivery address, and when you require the order by.

In the unlikely event that there is an issue with your order, please get in touch via the contact us page. Please provide us with the original order number, delivery address, and a summary of the issue.  A member of our customer success team respond to your query within 48 hours.

We will accept returns that are sent back to us promptly and are still in their original packaging. We cannot accept returns on items that have been built and then disassembled. Returns must be packed in their original packaging and sealed with clear tape.

Unless the item is faulty, you will need to pay to return an item. Please return items in the original packaging, remove any labels from when you received the item and enclose a note confirming your details and the reason for the return. Please do not write on the packaging; just attach the courier return label.

For items that are too large to be posted, we recommend using a tracked courier service for the return. Try either Parcel2Go or ParcelMonkey to get a quote. Once the order arrives back in our warehouse, it will be quality checked, and then we can issue you a refund.

We do not offer exchanges, so if would like an alternative product, please place a new order online whilst we refund your old order.

Returns Address:
Big Game Hunters / Sports Ball Shop
Chadwick Farm
Garford
Oxfordshire
OX13 5PD

Some orders are dispatched in more than one parcel. In the first instance, please check with your courier to see if you have received all the parcels associated with your order.

If you are confident that you have received all the parcels associated with your order and that there are still items missing, please contact us using the 'Contact Us' form, and we will be pleased to resolve the issue for you.

We aim to provide spare parts for the majority of our products. If you cannot find the part you require on our website, please get in touch via the Contact Us form.

You’ll need to provide the original order number (if you have it), delivery address, and a description of the part(s) required. We’ll then check our warehouse to see if we have the replacement you’re after.

Current availability for stock is listed alongside products details on our website.

On every product page, you’ll find key information such as ‘what’s in the box’ and ‘technical specifications’. If you have a question about one of our products and can’t find the answer on the website, please get in touch via the contact us page and we’ll be able to find this information for you. 

The prices on our website are live and up to date. If you would like to enquire about a discount for a large or bulk order, please contact us via the contact us page including your Name, Billing & Delivery Address and contact details along with a list of the items your are interested in.

Your order will come with instructions on how to assemble the product. However, should you require another copy you will find a link to the assembly instructions for each product below the add to cart buttons on the relevant product page.

On each product page your will find a section entitled ‘’Technical specifications’’. Within this section, you’ll find key information including materials used and safety certifications.

Our products are manufactured in the UK, Europe, India, and China. Unfortunately we are not able to disclose specific details regarding our manufacturers. However if you have a concern, we have full traceability throughout our supply system and will be happy to respond to answer any queries you may have.

All of our products include a 1-year warranty valid from the date of purchase.

If you and encountered a problem with your purchase, please get in touch via the 'Contact Us' form on the website including a description of the issue, photos where relevant, your order number and the original delivery postcode.

We aim to review and respond within 2 working days, however we usually respond in a shorter time period. Please do not return your item until you have been contacted by a customer service agent.

Our Customer Services team is available to respond to queries between the hours of 9am to 5pm on normal working days.

We are closed on weekends, bank holidays and over the Christmas period.

We work with a wide range of affiliate partners. If you are interested in working with us, please apply to join our affiliate program via the Awin Affiliate platform. You will need to register first in order to connect with us.

For partnership and sponsorship opportunities, please contact us via the 'Contact Us' form.

Please note - we do no respond to unsolicited offers of services

Information regarding our privacy policy can be found here on our website.

We welcome feedback from customers regarding our website. If you have something specific you would like to share with us, please use the contact us form.

With regards to unsolicited offers of support and services, we do not respond to these.

We welcome all feedback regarding your experience as a customer and about our products.

If you are unsatisfied with your order or the service you receive when buying from us, please get in touch via the contact us form, we would appreciate the opportunity to resolve your concerns.

Also, a few days after you receive your order you will receive a review request via judgeme.com. Please let us know what you thought about your product.

This website is owned and operated by Big Game Hunters, the retail division of Garden Games Limited, registered in the UK, number: 2866189, Vat number: 685 6873 68.

For much more interesting information on the history of our business and why we are 'the Play Experts', please read 'Our Story'.

All products are subject to availability. If the product you have ordered is unavailable, we will contact you and offer a suitable alternative or inform you when the product will be available.

In the event that we are unable to supply the product or a suitable substitute, we will let you know as soon as possible and reimburse your payment in full.

Occasionally manufacturers will make minor updates/changes to their products. If you are concerned that a product you have been supplied is not as advertised, please get in touch via the contact us form and we will respond within 2 working days.

Please place all orders through our website. If you are looking for bulk discounts or trade orders, please contact us using the contact us form.

Big Game Hunters Prices

We truly believe we have the best outdoor toys and games available in the UK today. They are so much fun, and are designed and made with care and attention to detail. We make sure our prices reflect this while offering brilliant value. We can do this because the majority of our products are manufactured by our parent company Garden Games Ltd. which means we can give you the best value for money.

Prices listed are in £GBP and are inclusive of VAT. We may change the advertised price of a product at any time. The price you pay will be the price in force at the time of your Order. The price on your order will be confirmed by us as part of the checkout procedure.

We work hard to ensure prices displayed on our website are correct at all times. However, if a pricing error arises, we will inform you if a product's correct price is higher than that stated on your order and you may choose to either proceed with or cancel the order.

Paying for your order

We use the secure payment system Shopify Payments to process all card payments. This system is safe and secure and allows your details to be encrypted when you put them into the site. The system uses PCI-compliant servers and 3D Secure Checkouts, This ensures that your details are kept as safe and secure as possible.

We are also verified by Trustwave - Trusted Commerce program to validate compliance with the Payment Card Industry Data Security Standard (PCI DSS) mandated by all the major credit card associations including: American Express, Diners Club, Discover, JCB, MasterCard Worldwide, Visa, Inc. and Visa Europe.

Big Game Hunters are entitled to refuse any order placed by you. You undertake that all details you provide to us for the purpose of purchasing products or services which may be offered by us on our website will be correct, that the credit or debit card which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any products or services. We reserve the right to obtain validation and verification of the authenticity of your credit or debit card details before providing you with any products or services.

Our Promise to You

We promise that for any product you purchase from our website:

★ We have the right to sell the product to you
★ The product will be of satisfactory quality.

We also promise that any service we provide to you will be provided with reasonable skill and care. Subject to our delivery statements, we shall not be liable for any delay or inability to perform our obligations to you if such delay is due to any cause whatsoever beyond our reasonable control. We exclude all other express or implied terms, conditions, warranties, representations or endorsements whatsoever with regard to any products (including without limitation the Products), our website or any information or service provided through our website.

If we are liable to you for any reason, our liability will be limited to the amount paid by you for the Product concerned. This limit does not apply to any liability we may have for death or personal injury resulting from our negligence or for our fraudulent misrepresentation. The limitations and exclusions in this clause do not affect your non-excludable statutory rights and only apply to the extent permissible by applicable law.

If you have any concerns that we have not met our legal obligations please contact us via email at sales@biggamehunters.co.uk.

All orders placed on our site are subject to UK Value Added Tax at the standard rate. This tax is included in the product prices quoted on our site.

If you are purchasing items for delivery to the Channel Islands, you will need to claim back the VAT. We will be pleased to assist in this, please contact us via the contact form on the site including your order ID and delivery address.

Please note delivery surcharges may apply for orders to the Channel Islands. When you contact us, we will be able to discuss this at the same time.

Security - safe & secure shopping

You authorise us to use, store or otherwise process any personal information which relates to and identifies you durng the registering and/or ordering process

You are responsible in all respects for all use of and for protecting the confidentiality of any username, email verification and password that may be given to you or selected by you for use on our website. You may not share these with or transfer them to any third parties. You must notify us immediately of any unauthorized use of them or any other breach of security regarding our website that comes to your attention.

We understand that many people still worry about submitting personal details on the Internet- especially their credit/debit card numbers. So we'd like to reassure you that any information you provide here will remain safe and secure. We never pass on your details to third parties unless in accordance with our agreement to you to provide certain products and services. These will be limited to those companies such as third party suppliers who are required to deliver goods or services directly to you and for no other purpose.

We do not sell, trade or rent your information to others. Your information will remain confidential and will be used only to help us offer the best possible service to you.

Availability of our website

We try to make sure our website is live at all times so that you can have a browse or make purchases whenever you like, however we cannot guarantee that our website will operate continuously or without interruptions or be error-free and can accept no liability for its unavailability.

You must not attempt to interfere with the proper working of our website and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, website, router or any other Internet connected device. We will do our best to ensure that all materials and information published on our website are accurate, but please note that all content, materials and information on our website are provided on an 'as is' basis and you assume total responsibility and risk for your use of our website and use of all information contained within it.

We accept no liability for any indirect, consequential loss, damage or special or punitive damages, or costs, or for any loss of data, profit, revenue, business contracts (whether direct or indirect) in each case, however caused, even if foreseeable and even if we have been advised of the possibility of such damages. In circumstances where you suffer loss or damage arising out of or in connection with the viewing, use or performance of our website or its contents other than as a direct result of purchasing Products (which shall be subject to the exclusions and limitation of liability set out in these Terms and Conditions), we accept no liability for this loss or damage (except where we have been negligent) whether due to inaccuracy, error, omission or any other cause and whether on the part of Us or our servants, agents or any other person or entity.

You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use our website and is compatible with our website. You also understand that we cannot and do not guarantee or warrant that any material available for downloading from our website will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.

Please refer to our Privacy Policy for details regarding customer data management and retention.

Please refer to our Returns & Refunds policy.